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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
433 ratings and 234 comments received in the last 90 days.
15 April 2025
Communication was not great. It was very difficult obtaining updates during the delivery process as phone calls and emails were not returned; I needed to continually chase to get a response. Communication was fine before I paid my deposit.
15 April 2025
Paul was very helpful from the start to the end. Also, he helped me on another Finance related issue with BMW Finance Services, which was not related to Paul, but he helped me on this to resolve it much faster.
08 April 2025
Harvey was easy to talk to he also went out of his way to video a short for my god daughters birthday. Overall you can tell he cares about his customers and doing his job right.
05 April 2025
From start to finish my experience with Jake Lehellidu was fantastic. Super informative, very knowledgeable which made the sales process pain free and the handover so so special. I was hoping I would get an experience to remember, and Jake delivered.
03 April 2025
Sales person polite and calm. Listened to our needs. Very knowledgeable, provided lots of useful information, saving us asking loads of questions. Very helpful with purchasing side of things. Responded quickly to emails. Thank you Reiss.
03 April 2025
One word impressed
02 April 2025
Nicola provided regular updates throughout the purchase.
27 March 2025
Throughout the entire process, Ross was a true professional-patient, knowledgeable, and genuinely invested in helping us find the perfect vehicle.
27 March 2025
Above and beyond.
27 March 2025
The delivery experience was nothing short of first class.
23 March 2025
Ross White was very professional
18 March 2025
I have owned 2 bmw and the product speaks for itself
17 March 2025
Everything worked as planned
10 March 2025
No problems
08 March 2025
Everything ran smoothly and went to plan.
06 March 2025
Communication was excellent pre and post vehicle delivery
05 March 2025
We had a great experience with our sales person Jake from our initial meeting to picking up the car.
05 March 2025
Well organised and easy to proceed
27 February 2025
Excellent Service and communication from the Dealership
25 February 2025
Lovely car, no issues
23 February 2025
Great service, helpful and friendly staff
19 February 2025
Amazing treatment by Reiss and his colleagues.
18 February 2025
The car came quicker than anticipated and was handed over efficiently.
11 February 2025
Paul made the buying feel like an event and was extremely attentive, polite and friendly. The handover was great with Paul and a branch senior, the car is great and the champagne well received as it was my birthday. Top draw service.
05 February 2025
Our salesman paul had to leave due to a family emergency. Nicola stepped iin and made the collection very smooth.
03 February 2025
I got the car i wanted swiftly and efficiently
02 February 2025
From start to finish the service was really professional, it was made easy and everything went smoothly!
01 February 2025
Paul provided a very professional and efficient level of service.
01 February 2025
Jake and Simon were very easy to deal with which made the experience that much better. This is my first time buying through group 1 and I think it was flawless.
30 January 2025
The above covers most bases really but I firmly believe it's the people that make the experience. The car speaks for itself but the 2 guys representing the brand as you would want
30 January 2025
Ross was on hand at all times & kept me informed throughout the entire process. Wasn't expecting the sheet to be covering the vehicle so this was a nice touch.
21 April 2025
Always aim to please. Honest, never feel I'm being ripped off
21 April 2025
Very satisfied with service another issue was identified. So I good deal with.
21 April 2025
Very happy with service carried out
21 April 2025
Booking process & being kept informed was 5* but the video is a complete waste of time as you can't hear what they're saying as the car is in the workshop with lots of background noise while the mechanic is recording telling you about the car.
20 April 2025
Good service, completed on time, fair prices
19 April 2025
Very helpful, figured out the problem, charged a reasonable amount, cleaned the car, lent me a courtesy car
19 April 2025
Clear advice given regarding ongoing needs post service.
19 April 2025
All done as requested
19 April 2025
All completed as booked.
17 April 2025
I am just completely satisfied with the service i received
16 April 2025
Great service by the staff that I have had contact with
15 April 2025
Very happy with the service I received from start to finish.
14 April 2025
Perfect service once again
14 April 2025
As above
14 April 2025
Booked in for MOT had a few hiccups afterwards, but communication was spot on. Happy with how things were resolved.
14 April 2025
Be cause on this occasion the service warranted it
13 April 2025
Quick fix to a complicated problem which smaller garages where nervous to look at.
13 April 2025
Excellent customer service
12 April 2025
As above, super friendly and went above and beyond for me
12 April 2025
I am satisfied, however, I did ask for a fault to be looked at that I am still waiting to hear about, my car whines in the morning from the steering, it was meant to be checked and reported what is wrong, I AM sTILL WAITING!!
12 April 2025
Managed to get car completed earlier than expected. Very halogul
11 April 2025
Friendly staff ( Shane) who explained what work was needed and the video filmed by the mechanic was very informative.
11 April 2025
Done everything I asked
11 April 2025
Amazing service. Lovely welcome and people
10 April 2025
Treated well, friendly service
09 April 2025
The Service Light is still coming on my Dashboard and now I will have to call in to the garage to resolve, I never go anywhere the garage unless I am having a service !
09 April 2025
Fantastic all round
09 April 2025
.
08 April 2025
Staff great, online booking let experience down
08 April 2025
she was very nice
08 April 2025
Honest assessment of jobs to be completed
08 April 2025
Called in to top up adblu. Treated with great courtesy from reception to service, always communicating updates and speedy service and handover. Customer first, fantastic service.
08 April 2025
Work carried out on time
07 April 2025
Very helpful staff at the front desk and service desk.
06 April 2025
Perfect!
05 April 2025
Excellent professionalism
05 April 2025
Great customer feedback, friendly
05 April 2025
prompt
05 April 2025
Very happy
04 April 2025
Excellent service
04 April 2025
Called in for assistance re puncture and sorted whilst waited with no issues. Great service as usual
04 April 2025
Overall very happy. The valeting of the car inside could be better.
03 April 2025
Booked my car in for service in March, after confirming on the phone that I had a service pack and was told that was all fine. Dropped my car off to be told that it could not be serviced until April. Had to leave car there for a week.
03 April 2025
They did the repair reasonable quickly but only because it was recovered
03 April 2025
Very smooth all round with great communication throughout
03 April 2025
I was happy with my service especially with the video explaining the health of my car
03 April 2025
No further comment required. Was able to wait and have a cup of coffee whilst car was being repaired.
02 April 2025
Work was done quickly and on time
02 April 2025
Poor communication and poor ownership of the fault..
02 April 2025
The team are always great. Very friendly and helpful staff.
02 April 2025
The staff are friendly and helpful. My appointment was scheduled quickly and my car was incredibly clean on collection.
02 April 2025
Handled my request efficiently
01 April 2025
Service good, and efficient. Mainly happy Only thing i would say i thought the car was to be valated inside. Maybe I misunderstood but this didn't happen.
01 April 2025
Very satisfied with being kept informed by text message as my car service progressed.
01 April 2025
Rachel Thurman was very friendly and helpful. Despite the fact that my issue was unresolved I understand why this was the case and Rachel and the technician were not at fault.
01 April 2025
Very efficient set up. Attentive to queries I raised.
01 April 2025
A slick and professional operation dealing with customers.
01 April 2025
Finished my service quickly as I was waiting. The waiting area is very good.
31 March 2025
Outstanding experience, so proactive and understanding. Forward thinking incredible knowledge and experience. Staff from the front desk to the engineers displays a seamless united teamwork and that translated into superb customer service experience
31 March 2025
Brake work completed as required
29 March 2025
Once again Beth customer support was excellent couldn't fault
29 March 2025
Very nice people
28 March 2025
Very good overall and kept me updated with video call to see mot and service be carried out.
27 March 2025
Is what it is, very good.
27 March 2025
No problems
27 March 2025
Lots of things done well, room for massive improvement.
27 March 2025
Good service
26 March 2025
Apart from problems with recall and the door openings were changed to driver only for what reason we do not know.
26 March 2025
Quality of Service
26 March 2025
Communication, helpful staff especially when having to reschedule an appointment.
26 March 2025
Well looked after
25 March 2025
I had to deal with mercedes service before..
25 March 2025
Vehicle was serviced and ready for collection within time frame given.
25 March 2025
Car returned to Group 1 for replacement tyre and MOT re-test but tyre not delivered so could not be done while I waited. Loan car provided. MOT inspection notification not turned off. Will require another visit.
25 March 2025
Everything fine
25 March 2025
Carried out the work promptly
25 March 2025
Far better now part of Group1 dealer group.
25 March 2025
Brought the car in for a recall. Technicians discovered a broken spring, but the cost to replace this was more reasonable than I'd expected for work carried out at a main dealer. Car was fixed and ready for pick up the next day.
24 March 2025
Easy to book in, did the job, explained what they had done.
24 March 2025
Felt as though my issue I outlined and asked to be looked into was fobbed off. I was told that it couldn't be considered warranty as it was found on the health check even though I told you about the issue? I've never had this previously.
23 March 2025
Experience was great comcern is more around repeated charging issues
23 March 2025
really efficient and informative very pleased with the service received video very good to see
23 March 2025
I also checked in on line which was quick an easy. Having said that I had to see a service member of staff as I had reserved a courtesy car. I also requested a valuation of my vehicle, this didn't happen.
23 March 2025
very satisfied
23 March 2025
Yet again everyone was very nice and i always judge people on their manners. Everyone was really kind.
23 March 2025
Text to say that the car was in the garage and they would be in touch shortly and wasn't until over 3 hours later I was contacted
23 March 2025
Parts dept was great and quick
23 March 2025
Libby in service explained exactly what I should do with regards to a loan car and this was totally hassle free
23 March 2025
The best service and hot chocolate
23 March 2025
No reason to be dissatisfied
22 March 2025
Service was very good but the barrage of texts emails and phone calls I received after asking what my experience was like moved my experience down from a 5 to a 3
22 March 2025
I was not kept waiting for my car. They also washed it for me which was a nice touch. The staff were very very friendly and helpful.
22 March 2025
The hire car experience was poor
22 March 2025
Nothing to fault. My service advisor, Bethany, was very pleasant and efficient
22 March 2025
Outstanding professional service
22 March 2025
It's ok
22 March 2025
Was a long wait to get booked in. Otherwise wry good.
22 March 2025
The service was fine. It's just that I still have the same issue that I booked the car in for which is that the window still makes an annoying squeaking noise when it opens or closes still.
22 March 2025
Everything went exactly according to Plan. It would have been good if they could have offered a courtesy car without a delay of nearly a month.
21 March 2025
The recall repair was done quickly and my car was ready when expected
21 March 2025
All my questions were answered expertly
21 March 2025
Staff were very friendly and helpful, made the whole experience stress free
20 March 2025
See above comments.
20 March 2025
Good communication, no issues
19 March 2025
I purchased the car last year and was unfamiliar with the idrive system and service requirements. The team at Chelmsford were very helpful.
19 March 2025
Great customer service
19 March 2025
Took much chasing after the appointment for a survey
19 March 2025
Service was okay.
18 March 2025
Excellent service
18 March 2025
Always good service and friendly
17 March 2025
fantastic service
17 March 2025
Excellent service, however a clip was missing under the bonnet, so I've had to buy another to replace it.
17 March 2025
Service staff at group 1 Chelmsford went above and beyond to help rectify an issue with my vehicle. Thanks.
16 March 2025
Everything was well managed, knowledgeable and curteous staff. The car felt great after the service
16 March 2025
Service completed on time and to my complete satisfaction
16 March 2025
excellent service
15 March 2025
It was quick but comprehensive service they provided to me, not to mention that they were nice to me and taking care of my car to maintain it at its best.
15 March 2025
I haven't given 5* solely because original collection time was 4-5pm. I arrived at 4.30 but had to wait a short while for completion. I was aware from update this might happen but that's why only 4*
15 March 2025
Fair, honest & no pressure selling
15 March 2025
Very satisfied
14 March 2025
Tried charging me for a blocked rear screen washer which wasn't (250.00)
13 March 2025
I was completely satisfied with the actual service, as above.
12 March 2025
Great interaction, support and service from the team at Chelmsford and over the phone to book centrally.
12 March 2025
Everything was spot on
12 March 2025
Great customer service Friendly staff
12 March 2025
Excellent
12 March 2025
Rachel kept me up to date throughout the day on what was happening
11 March 2025
On arrival at Group 1 Chelmsford I was greeted by a member of staff who directed me to Olivia who was going to be dealing with my visit and advised me as to when it was anticipated the works to my car would be completed and ready for collection
11 March 2025
All fine with the service undertaken. Issue was the car had a recall on it with wasn't completed correctly as they burnt the car seal. Now need to come in again.
11 March 2025
Polite and helpful staff. Didn't give 5 stars as I specifically said no to car washing and yes to hoovering inside yet when my husband collected car it had been washed outside. He also reminded person he booked car in with not to wash outside
11 March 2025
Excellent service
10 March 2025
Easy to use
10 March 2025
Work completed promptly, staff helpful
10 March 2025
Very happy.
10 March 2025
Shane was a great communicator and provided an excellent service from start to finish
09 March 2025
Very professional and caring people to deal with
09 March 2025
Very short waiting times to be served, very helpful, kept me informed thoughtout, very courteous taking me to my car when service and MOT finished...wasn't used to that from my last BMW garage.
09 March 2025
In total spent less than 15 minutes sorting
08 March 2025
Level of service, and being asked to pay £250 for a supposed blocked washer, i could have just paid that. Absolute lack of interest from Manager, Olivia i felt was left to try and sort it. 2 satisfaction phone calls, who also said they*d look into it
05 March 2025
Problem rectified via warranty quickly. Also a while you wait appointment really helps given the location.
04 March 2025
Good feedback
03 March 2025
The team work as a united force to the benefit of the customer
03 March 2025
Extremely good efficient customer service. Shane the Service advisor kept me fully informed and all the confidence of the Dealer looking after my vehicle.
02 March 2025
Solve problem promptly.
02 March 2025
All staff very pleasant & helpful
02 March 2025
Because the staff were very nice but disappointed the cleaning of the car wasn't good even though I gave an extra three and half hours to do it and was still left waiting.
02 March 2025
Customer service second to none
01 March 2025
The service I received was great but I had to leave the car there for a whole day just to have one tire renewed. That's the only downside as I had to stay in the area which was a little inconvenient.
01 March 2025
As I said great staff and service team are great too
01 March 2025
Excellent service
01 March 2025
Car was serviced with no problems, technician supplied a helpful video.
28 February 2025
Got what I needed done, free vehicle health check and I was allowed to have as much tea and coffee while I waited. It is missing one star because the hoovering was only the mats and not under them.
27 February 2025
Livvy Butler is an outstanding Service Manager. She goes above and beyond to ensure we receive the best outcome possible.
27 February 2025
Had a time slot and work completed early
26 February 2025
All members of staff were very polite, cheerful and helpful. I had regular updates through out the whole process.
26 February 2025
Whilst I was satisfied with the service, during cleaning the interior, the cover of the i drive scroller was detached and lost. The BMW colleague said he would speak to his manager to find a solution over 2 weeks ago and I'm still waiting!
25 February 2025
See above
24 February 2025
Never called me back when I was told they would.
24 February 2025
Again a very efficient process.
24 February 2025
Kept informed throughout
24 February 2025
Efficient and friendly service
23 February 2025
I would have liked to have more information about the fault and how to avoid it happening again
22 February 2025
Good efficient service
22 February 2025
Our service advisor (Olivia Taylor) was very polite and extremely professional. She made the whole experience pleasant and seamless. A pleasure to deal with, so overall perfect..
22 February 2025
Excellent customer service. Kept fully informed.
20 February 2025
Got the job done quickly, and arranged courtesy car with no hassle
19 February 2025
Completed with courtesy and on time.
18 February 2025
Everything was done as promised.
18 February 2025
Beth was very good at keeping me informed what was going on with the car
18 February 2025
This is a shout out to Shane great service, highly recommend
17 February 2025
I had a warning light showing up after collecting the vehicle. I have the car rebooked but I am still unaware if this work is a recall issue or if I am being asked to pay. I have discussed this with BMW but I am still in the dark.
17 February 2025
Work always done well and treated like a customer not an inconvenience.
14 February 2025
The work seems to have been completed satisfactorily, however i was without my car for 12 days, which was longer than expected.
14 February 2025
Great experience.
13 February 2025
Great service and great staff
12 February 2025
Did not have a service , the car went in for a recall but a full medical checkout was performed
11 February 2025
Service is exceptional nothing is too much trouble and the help and assistance given to me when my car had issues was outstanding. I can't thank the technician and staff enough who looked after my car. Please give a special thanks to Shane and Max.
11 February 2025
Able to book a waiting appointment and the work was carried out within the estimated time.
10 February 2025
All straight forward, welcomed me in the door and sent me on my way having been thoroughly looked after with my car service needs
10 February 2025
No problems. Polite and friendly.
09 February 2025
Every body did there job, all friendly and polite.
09 February 2025
Took car in for service and recall fixes on 28th Dec, had online booking confirmed, arrived at dealership to be told I did not exists in their system. Probably due to dealership change from inchape. Told to go home come back in 6 weeks.
07 February 2025
A lift to the station when dropping off the car will get you the last star
07 February 2025
Excellent Feed back on customer care!
07 February 2025
Always hoof
05 February 2025
Very satisfied from start to finish
04 February 2025
Great service
03 February 2025
All done on time
03 February 2025
Friendly and efficient
03 February 2025
Very professional, putting the customer first
03 February 2025
They were helpful and did the job
02 February 2025
The service advisor was very friendly and catered to my needs however the wrong part was ordered for my car causing the work to take an extra day.
02 February 2025
It was broadly what I expected but nothing exceptional
01 February 2025
Very polite, friendly, professional
01 February 2025
Repair was carried out quickly.
31 January 2025
Service was completed when they said it would be.
31 January 2025
Having had awful experiences with other dealerships (not BMW) recently, the whole experience was extremely quick and easy and due to giving my car a clean bill of health I wasn't even charged diagnostics. Brilliant service
30 January 2025
They handled the issue in a professional manner
29 January 2025
Very good service and staff very helpfull
29 January 2025
Seamless check in with self check in.
29 January 2025
Always given a first class service at all times
29 January 2025
Service itself was all good, nice touch that they go through all the check points with you and you get a digital and paper copy. Nice of the team to find time to fit me in a week earlier than my appointment I had booked as well 5* for sure.
17 April 2025
Found my sales executive Nicola very helpful, she kept me informed of the progress throughout the process, I felt she was always available if I had any questions. On the day of the handover she explained everything I wanted to know